Terms & Legal
Terms of Trade
Smile Concepts Limited (‘we’) is a leading dental surgery in Sydenham, Christchurch, New Zealand. We have experienced dentists and a dental hygienist. We aim to provide an efficient and high quality dental service in the most professional manner possible. Please read our terms and conditions below.
All our cost estimates for any type of dental treatments are inclusive of GST (at the current rate of 15%) and valid for a period of 30 days from the date of being provided to you.
Cost estimates can vary due to unexpected or unforeseen dental conditions during the course of the treatment. Your dentist will be advise of changes to the dental treatment plan along with full costs before the proceeding to the next stage.
We accept payments for dental services provided to you are in the form of cash, cheque, EFTPOS, Visa, MasterCard, American Express, Farmers Finance Card, Apple Pay, Genoapay and Q card. We may have more options from time to time. Please inquire with your dentist or the receptionist at our dental surgery.
Depending on the nature of your dental treatment, we reserve the right to request for a full advance payment or a part advance payment, after which your dental treatment will commence. In the event that no advance is requested prior to the treatment, all our dental services will be paid for immediately following the appointment.
Any cancellations made within 24 hours of your scheduled appointment or failure to attend your scheduled appointment will incur a minimum ‘late cancellation fee’ of $75. Depending on the treatment and time commitment requested from your dentist or your dental hygienist, the ‘late cancellation fee’ can be higher, but not exceeding $300 for a single dental appointment.
Your rights as a health care consumer are covered by the Health and Disability Consumers’ Rights. Smile Concepts is in full support and compliance of these rights. If you have any concerns related to the scope of the treatment or costs, please contact us immediately for clarification.
If you think you will not be able to honour your financial commitments towards your treatment, please discuss with your dentist or dental hygienist prior to the commencement of your treatment. They will advise you accordingly.
Smile Concepts can provide you with a WINZ quote for your treatment, subject to eligibility and inclusive of any and all consultation fees. If WINZ declines your claim, the onus of full payment lies on you. Please advise the reception of our dental surgery accordingly on your arrival.
We reserve the right to apply an administration fee of $25 for any balance outstanding after 15 days of treatment. For balances outstanding for more than 30 days, we reserve the right to apply a $50 late payment fee, in addition to the administration fee of $25.
Any dental treatment undertaken with a phased payment plan must adhere to terms explicitly agreed between you and your dentist or dental hygienist at Smile Concepts. Any dilution in following the agreement by you will lead to normal account recovery procedures along with relevant administration fees and delayed payment fees, as applicable.
If you have not met your payment commitment for more than 45 days, we reserve the right to use the services of a debt collection agency or adopt any other legal mechanism to obtain our payments. You are advised that such actions from our end might adversely affect your credit rating in future.
Any costs incurred to recover outstanding payments will be fully invoiced to you.
You give us an irrevocable and non-exclusive right to collect, retain, share and use your information for the purpose of assessing your creditworthiness or for obtaining payments from you, against money owed to Smile Concepts. You also give your dentist or your dental hygienist an irrevocable and non-exclusive right to obtain information about you from other private or government agencies in relation to your dental treatment.
Smile Concepts reserves the right to stop your dental treatment or not deliver customised dental goods like dental crowns, bridges, dentures, mouth guards, veneers or teeth whitening trays, where payments are outstanding. Any dental treatment stopped by Smile Concepts will not affect our right to collect any outstanding payment from you.
Smile Concepts is bound by and will adhere to the Consumer Guarantees Act, 1993.
You are not entitled to any credit or refund in the event of any dental treatment getting failed due to your negligence or due to clinical risks explained to you in advance, to which you have given your complete consent.
In the event of any variation of terms of trade, Smile Concepts will update it on our website at www.smileconcepts.co.nz/terms-of-trade and also display the variations in the reception area. Proceeding with treatment amounts to agreeing with our varied terms of trade.
Smile Concepts is the sole owner of any information collected form www.smileconcepts.co.nz and from any of our digital media sites accounts, also showed on our website. The information collected could be from the patient appointment form or through any questions asked by you through any of our digital media platforms. From time to time, our website may collect tracking and usage information in the form of ‘cookies’.
USES, SECURITY AND SHARING
Your information is only used to provide a better and holistic experience for you. We will take all reasonable precautions to ensure that your information is securely stored and is not accessed by unauthorised parties. We will only share your information with third parties if it is reasonably required to fulfil your dental inquiry or to provide a better user experience for you. By providing your information, you agree to receive communication from us at your email address provided to us, either generic or specific, from time to time. Such information will include dental newsletters, oral hygiene tips and any such information provided by our dentists or dental hygienists. You can opt out at any time by emailing us at email@example.com or calling us at +64-3-3326399.
Copyright & Disclaimer
Copyright by Smile Concepts Limited. All Rights Reserved.
The content of this website may be copied for personal use, for educational or research purposes provided that it is attributed to Smile Concepts including a reference to this website. The content of this website should not be copied, in any form, part or full for any other purpose without express written permission from Smile Concepts.
The information available on or through this website is intended to provide precise details on Smile Concepts, our people and our products and services. The information provided is general in nature and we have put in a lot of effort to ensure that the information is reliable and accurate.
Nonetheless, Smile Concepts makes no warranty, explicit or implicit, nor assumes any liability or responsibility for the accuracy, consistency or correctness of the information. Any information provided on the page ‘Our Voice’ could be subject to privately owned rights of individual authors and use of this information could infringe such privately owned rights. The photographs are shown in the ‘Gallery’ section of the website show results of customers treated by dentists at our dental surgery or other dental surgeries. Reliance on such photographs to expect similar outcomes is at your own risk, as every customer responds differently to dental treatments or procedures.
Smile Concepts reserves the right to add, delete, modify or otherwise amend information without notice, with the sole exception of our Terms of Trade. This website may contain information related to dentistry or links from third parties or dentists or dental surgeries. This is provided only as a service to you and Smile Concepts will neither monitor this content nor be responsible for the accuracy of this content. If you use this content, you do so entirely at your own risk. Any reference made on this website to any specific dental product, dental service or surgical process, does not constitute an endorsement by Smile Concepts under any circumstances unless expressly stated otherwise. The content of this website should be not construed as medical advice or dental advice at any time. Each page of this website should be read together with our copyright notice and disclaimer and any other disclaimer that may appear on a such specific page. If you find any information that is inappropriate or inaccurate, please email us on firstname.lastname@example.org or call us on +64-3-3326399.